⭐ SHIPPING, RETURNS & GUARANTEE
Shipping
We ship all YBY Jewelry orders from Belgium using reliable delivery partners.
- Processing time: 1–2 business days
- Belgium & EU delivery: 2–5 business days
- International delivery: 5–10 business days
Once your order ships, you will receive a tracking link so you can follow your package in real time.
Your jewelry arrives in our signature luxury eco-friendly packaging — fully paper-based, recyclable and protective.
Returns
We want you to love your YBY Jewelry.
If something isn’t right, you can return your order within 14 days of delivery for a refund.
- Items must be unworn and in original condition
- All packaging must be included
- Refunds are issued to your original payment method
To start a return, email us at info@ybyjewelry.com with your order number.
Exchanges
If you’d prefer an exchange instead of a refund, just let us know — we’ll hold the new item for you and guide you through the quick process.
Guarantee & Lifetime Support
YBY Jewelry is crafted from genuine fine silver (95–98% purity) and natural gemstones — made to be worn every day and made to last.
Lifetime Support Guarantee
You can contact us at any time after your purchase for help with:
- Cleaning advice
- Care recommendations
- Questions about wear or patina
- Repair requests
This is lifetime support, not a “lifetime warranty,” meaning we will always help you find the best solution — even years later — but repairs themselves are not automatically free.
Normal Wear & Tear
Fine silver is a natural, high-purity material. With daily wear, it may develop a soft patina or gentle marks — this is completely normal and part of the beauty of the metal. Many YBY pieces look even better the more they are worn.
Repairs
If your jewelry ever breaks or needs attention beyond the 14-day return period, we’re still here to help.
- If it’s a manufacturing defect, we will repair or replace it
- If it’s normal wear or accidental damage, we can offer a repair service at a fair cost
Whatever the situation, we will guide you through the next step.
Need Help?
For returns, exchanges, or support of any kind, contact us at:
info@ybyjewelry.com
We’re always here for you — at every stage of your jewelry’s life.
